From Atiku Sarki, Abuja
The Federal Competition and Consumer Protection Commission has cautioned inter-city road transport operators against arbitrary and unexplained fare increases during the ongoing yuletide travel period, following a rise in consumer complaints nationwide.
In a statement signed and issued to Triumph in Abuja by the Director of Corporate Affairs, Ondaje Ijagwu, the commission said while seasonal demand and operational pressures could affect pricing, commuters are entitled to clear and accurate information on fares before travelling.
The FCCPC noted that any fare adjustment must be transparently communicated and fairly applied, stressing that unexplained increases amount to consumer rights violations.
It added that the complaints were coming amid reports of reductions in the pump price of premium motor spirit in parts of the country, warning that fare increases not properly justified or disclosed raise consumer protection concerns.
Commenting on the development, the Executive Vice Chairman and Chief Executive Officer of the commission, Tunji Bello, said the FCCPC was monitoring market conduct during the festive season and had intensified engagement with transport unions, park managers and operators nationwide.
According to him, the engagements are preventive and aimed at promoting responsible pricing, voluntary compliance and orderly market behaviour.
Bello clarified that while price increases are not unlawful in themselves, practices that exploit consumers or take advantage of heightened seasonal demand could attract sanctions under the Federal Competition and Consumer Protection Act, 2018.
He further warned that inadequate fare disclosure, coercive practices or coordinated pricing arrangements among operators would be subjected to regulatory scrutiny, adding that offenders would face penalties if found liable.
The commission advised commuters to confirm fares before travelling, keep evidence of payment and report suspected unfair practices through its complaint portal or designated hotlines.
