From Atiku Sarki, Abuja
The Federal Competition and Consumer Protection Commission (FCCPC) has recovered more than ₦10 billion for aggrieved customers across various sectors of the Nigerian economy, the commission announced on Thursday.
In a statement issued to Triumph in Abuja, the Director of Corporate Affairs, Ondaje Ijagwu, said the data covered consumer complaints received and resolved between March and August 2025. The figures were compiled from the Commission’s complaint resolution platforms.
According to the statement, the banking sector recorded the highest number of complaints, with 3,173 cases lodged during the period. This was followed by Fast Moving Consumer Goods (FMCG) with 1,543 complaints, fintech with 1,442, and electricity with 458.
Other sectors included e-commerce (412), telecommunications (409), retail, wholesale and shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
Ijagwu noted that the complaints covered issues such as unfair charges, service failures, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide timely redress.
“The total number of complaints resolved during the reporting period was 9,091, while total recoveries for consumers exceeded ₦10 billion.
This reflects both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” the statement added.
The commission said the data provides insight into the patterns and prevalence of consumer dissatisfaction across 30 sectors of the economy, underscoring the importance of robust consumer protection mechanisms.