From Umar Danladi Ado, Sokoto
The Public Complaints Commission (PCC) commenced a five-day training program for its staff in Sokoto State on Tuesday, focusing on leadership and team management.
Mr. Samaila Haruna, the PCC state director, led the session alongside other officials of the commission.
Haruna emphasised that the training aims to enhance service delivery for the public.
“The commission was established to address complaints from aggrieved citizens or residents in Nigeria against administrative injustices.
“PCC acts as an Ombudsman, receiving complaints from citizens against government or private organisations or their officials, and intervening to resolve issues,” he explained.
According to him, the training, themed “Leadership and Team Management,” is timely, considering the need for the commission’s staff to handle issues more effectively and civilly.
“I am confident that by the end of this training session, we will better understand our collective responsibilities in promoting social justice for individual citizens.
“This will also provide an avenue for impartial investigations on behalf of complainants who feel wronged by the actions or inactions of any institution or organisation,” he added.
The director urged the officials to leverage the training to ensure proper service delivery, thereby enhancing the commission’s image.
The event featured eight paper presentations, including topics such as ‘Ethics and Professional Conduct in the Civil Service’ and ‘Financial Regulations and Management,’ among others.